Plans, features and locked screens

Every Customer360 plan is built from the same feature list: web analytics and the consent banner are part of every plan; the rest (realtime, funnels, heatmaps, session replays, popups, journeys, integrations, the API and so on) depend on the plan. The free trial includes everything.

• Billing → Current plan lists the features included in your plan; features not included are struck through.
• In the sidebar, a feature outside your plan shows a small lock. Opening it shows what the feature does and a link to the plans that include it.
• API calls for a feature outside the plan return 403 FEATURE_UNAVAILABLE.
• A feature the Customer360 team has switched off platform-wide disappears from the sidebar for everyone.

To add a feature, pick a plan that includes it on the Billing page (the invoice is created immediately) or ask the Customer360 team for a custom licence.