Sessions, suspended accounts and signing out everywhere
How long you stay signed in, what happens to a suspended or disabled account, and how to end other sessions.
2 min read
- You stay signed in for 7 days after your last activity (up to 30 days in total), on each device separately. Changing your password signs out every other session.
- Sensitive changes (2FA, API keys, Product Admin actions) ask for a fresh two-factor code even inside a valid session; the confirmation is valid for 15 minutes.
- Under Account → Security you can see every active session with device and last use, and sign out all other devices.
- If the Customer360 team suspends an account (for example while a payment issue is sorted out), sign-in is refused until the suspension's end date and the account comes back automatically. A disabled account stays blocked until the team reactivates it. Either way you receive an email with the reason.