Recommendations and industry benchmarks
Automatic, industry-specific advice: and how your numbers compare with similar companies.
3 min read
Every night Customer360 checks the last 28 days of your data against a set of rules for your industry (slow pages, low mobile engagement, untagged campaigns, hot leads not converting…). Each recommendation explains the problem and the steps to fix it. Mark items Done or Dismiss: they come back only if the problem gets noticeably worse.
You vs industry
At the bottom you see your key rates next to the industry's lower quartile, median and upper quartile, with a badge such as Top 25% or Below median.
- Benchmarks start from published industry studies.
- They switch to live Customer360 platform data once 20 or more companies in your industry contribute. Data is anonymous and each company counts once, so no single company can be identified.
- Your own values appear once your site has 100+ sessions in 28 days.